Customers increasingly expect quick and personalized responses to their requests. Requests can sometimes be complex and often require several agents to participate in its resolution.
No need to go through your Outlook or Gmail software anymore! Freshdesk offers a very user-friendly interface that allows you to receive and process all requests under one secure cloud application.
- Intuitive interface
- Whatsapp / Chatbot integration
- Customized portal
Freshdesk is available in all national languages, which makes it very easy for the different teams to support and follow up.
- Multilingual support
- Automatic translation
- Ticket routing by language
Whatever your workflow, Freshdesk offers powerfulautomation tools that help your teams save time and comfort.
- Scenario automation
- Suggested answers
- Shared responsibility
In order to provide the best and fastest answers, Freshdesk offers a self-service solution that answers the most frequently asked questions and thus reduces the number of new tickets by encouraging autonomous research
- Knowledge base
- Suggested solutions
- Chatbot optimized with AI
When using Freshdesk, every effort is made to comply with Swiss and European data protection regulations. All data is hosted in Europe.
- RGPD compliance
- HIPAA compliance
- SSO single sign-on
With customizable dashboards, you can get all the information on handling times, customer satisfaction, ticket nature, workload distribution.
- Dashboards
- Satisfaction measurement
- Customized reports
How can I centralize the requests? Is it possible to integrate a chatbot on my website? We propose a 30-minute video meeting to introduce you to the Freshdesk solution. In order to prepare for our discussion, we need a few things:
We help you identify your customer care processes and propose improvements
We deploy a version of the software to your image in only a few weeks
We develop custom applications that integrate with your business software ecosystem
We take care of the advanced configuration of the software and the integration of the software into your business software ecosystem
We support you in the training of your teams and in the promotion of the solution to your team.
We offer maintenance and support services in French so that you are never left alone.
With more than 10 years of experience in the strategic support of many companies, we analyze and propose relevant solutions for your company
We implement all the development and communication tools to ensure efficient project management and faster development.
Based in the canton of Neuchâtel, we offer a local service in French and English. We are the interface between your company and the Freshdesk team
The digitization of customer service has enabled SCAN to handle a large number of customer requests (telephone, email, chat) through a single platform, significantly improving the quality of care and response time. The ease of use of the tools has made it possible to offer more comfort to employees. Talk to me accompanied SCAN throughout the analysis, configuration and training process.
Talk-to-me helped SCAN to digitalize its customer service. Public Services need to provide fast and reliable answers, using the latest technologies.
The implementation of a chat, an intelligent contact form, a knowledge base and a management platform for all electronic requests has simplified the life of our employees and our customers. The available automations make the processing of requests faster and increase the consistency and quality of the answers. For simple questions, the customer often finds the solution independently, without any waiting.
The project went very well and we can always count on the Talk-to-me team to continue improving our system.
Talk to me Sàrl
Rue du Seyon 2
Neuchâtel, Switzerland
Partner EXPERT
