Neuchâtel Cantonal Automobile Service (SCAN)

Digitization to address a daily challenge

The Neuchâtel cantonal automobile service has to manage a considerable volume of processing.

The objective of the collaboration was not "simply" to create a website, but to analyze all digital touch points with SCAN's customers in order to improve the quality of the information provided, to simplify the work of the employees and to improve the user experience.

Navigation and access to content

Access to more than 200 services and information remains a major challenge for any type of website. The goal was to make all the services available on the site accessible in 2 clicks.

Simplify the life of customers and employees

SCAN in figures, it is more than 450 visits per day, 230'000 requests for information / year and more than 150 services. The challenge for the project is to make the customer as autonomous as possible through the website, but also to improve all the processes for the customers or the collaborators in order to be able to treat the volume with a great satisfaction of the customers.

‍